Continuous Improvement

Reducing Turnaround Times While Improving Product Quality and Team Performance

Services that achieve better business results and a continuous improvement culture shift, fast.

Continuous Improvement: A long term commitment to process innovation and execution.

Using our five-step methodology, we employ a highly engaging, Design Team approach to mapping current business processes, identifying areas of opportunity for improvement, then redesigning and planning for implementation including measuring and reporting performance of new processes. This practice can lead teams to develop habits of continuous improvement that they can apply to other parts of their organizations. 

Some results we have achieved are:

  • 30-40% reduction in turnaround times
  • Efficiencies resulting in cost savings and reduced frustration
  • Quality improvements resulting in more satisfied customers and stakeholders
  • An experience that results in a staff participant satisfaction rate of 80% or greater

Methodologies

Continuous Improvement

Improving day-to-day processes with new ways of working together.

Efficient and effective processes help achieve better results and higher performing teams. Our approach is collaborative and leverages collective expertise and engagement to solve tough process-related problems.

Observe
Focus
Redesign
Execute
Sustain

  • Observe

    Take a step back to observe. Find out what is really going on by focusing on what is working well, what opportunities exist to improve, satisfaction with current processes and team strengths.

  • Focus

    Focus on the highest impact process improvement opportunities, identify objectives, and form a Design Team to tackle the redesign.

  • Redesign

    Imagine what the future could be by mapping the current process, identifying opportunities for improvement and redesigning the new process.

  • Execute

    Analyze and understand what is changing, what is staying the same and what it will take to get there. Develop a plan to manage the transition from the people, content and process points of view.

  • Sustain

    Determine how to make the improvements ‘stick’ by considering who needs to be empowered. Carefully monitor and support execution. Ongoing commitment will create a culture of continuous improvement.

Related Case Studies

  • Southern Alberta Flood Recovery

    Streamlining Flood Recovery Applications for Thousands of Alberta Citizens

    Alberta Environment and Sustainable Resource Development (ESRD) needed to streamline the approval process for flood recovery applications by a dramatic margin to deal with a huge increase in the number of applications due to the flood.

Berlineaton helped staff redesign their processes, and build a stronger team, with the result that turnaround times were reduced from four to six months to seven days for most applications.

  • Canfor Pulp

    Leading Supply Chain Transformation

    As part of a large-scale strategic planning project, our team undertook the design, administration and reporting of a nationwide survey for a leading Canadian association.

  • Natural Resources Canada

    Improving Effectiveness of the Technical Support Team

    Following on from previous successful projects to continuously improve key corporate services processes across the Canadian Forest Service, Berlineaton was engaged by the Director General of the Pacific Forestry Centre (PFC) to apply proven Continuous Improvement techniques to improving the effectiveness of the Technical Support Team – the group of scientific support staff who provide critically important project enabling support to PFC staff.

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    • Berlineaton helped me work through staffing changes and a significant workload immediately following the COVID-19 outbreak. Our coaching sessions were very much appreciated, and I was able to re-focus on the strategic goals of our organization, while still leading my team and day-to-day operations. Being able to improve my leadership competencies and navigate the last few months was invaluable to say the least.

      Executive Director,

      Not-for-Profit Organization in British Columbia

    • The emphasis on Strategic Management was important to us, since we didn't want a plan that sat on the shelf after several months of strategic thinking. I found that Berlineaton didn't come to our organization with a preconception of what our strategic plan would look like, but they made an authentic effort to understand the people in our community and be in tune with its ethos, its goals and its people. They gained trust and confidence and continue to work with us on the implementation of our tactical plan.

      Head of School in Victoria,

      British Columbia

    • I’ve worked with the Berlineaton team on a number of strategic initiatives for Vancity. Berlineaton has been a great collaborator in the design, development and launch of an innovation network designed to accelerate our transformation. My standards have always been high and they have never disappointed in their ability to deliver.

      Lori Block, Former Vice President,

      Vancity

    • I have worked with Berlineaton since 1999. In that time, I have found the Berlineaton team to be highly-skilled facilitators who consistently create the atmosphere and structure necessary to effectively manage and deliver complex projects. Their Strategy, CI, and People Development methodologies work well in any scenario in which I have seen them applied. Moreover, they create an environment that allows for a tremendous amount of creative, engaging, high-quality work to be completed within very short timelines, and with high levels of staff ownership and support.

      Martin Foy, Regional Director,

      Alberta Ministry of Environment and Sustainable Resource Development

    • Your efforts in guiding the robust planning process that has resulted in UCC’s Strategic Directions were quite simply extraordinary; your partnership was integral to any success achieved. Thank you. I hope you are as proud of the final product as we are.

      Sam McKinney, Head of School,

      Upper Canada College

    • The Berlineaton team has a deep knowledge of strategy and change management. They are engaging, whip smart, and empower leaders and organizations to do the work required to create compelling visions and missions and most importantly how to implement and live the goals and priorities.

      Michelle Koski, Executive Director,

      BC Investment Agriculture Foundation

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