Natural Resources Canada

Improving Effectiveness of the Technical Support Team

Following on from previous successful projects to continuously improve key corporate services processes across the Canadian Forest Service, Berlineaton was engaged by the Director General of the Pacific Forestry Centre (PFC) to apply proven Continuous Improvement techniques to improving the effectiveness of the Technical Support Team – the group of scientific support staff who provide critically important project enabling support to PFC staff.

Key Team Members

Ri
Richard Eaton

A Profound Experience

The Director General and her management team felt that there were opportunities to enhance mutual understanding of, and ownership for, a shared direction; improve processes; clarify roles and responsibilities; and strengthen team relationships.

Practical Solutions

Using our five-step Continuous Improvement methodology, the Berlineaton team facilitated the achievement of this vision, working in partnership with key leaders and project teams. In support of this project, we conducted interviews and focus groups, facilitated the Steering Committee and Design Teams, and coached individuals such as the Executive Sponsor.

Bolder Futures

One key goal of the Berlineaton team was the transferring our skills and knowledge to the Natural Resources Canada team so that future Continuous Improvement work could be completed internally with reduced levels of consulting support. Over the life of the project, focus and leadership gradually shifted from the Consulting Team to members of the Steering Committee, who have since redesigned other key processes in the organization.

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  • Our work with Berlineaton facilitated constructive and productive conversations surrounding continuous improvement in the workplace. It was a well-organized and targeted exercise that allowed us to focus on possible solutions going forward.

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    Natural Resources Canada

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    Richard Eaton

    CD, BA, MA (Leadership) FCMC, ACC
    Adventurer, Process Whisperer, Force of Nature.

    Richard Eaton is a founding partner of Berlineaton with over 30 years’ management consulting experience, and has engaged with more than 10,000 individuals across hundreds of assignments in a wide variety of sectors. Richard holds a Master’s in Leadership and Training, is a Six Sigma Black Belt, a Fellow Certified Management Consultant, and an Associate Certified Coach. He is also certified as a Boss Whisperer, specializing in coaching abrasive leaders.

    A skilled leader, Richard has successfully mentored and developed a highly effective team of Berlineaton consulting professionals who expertly reflect the Berlineaton brand. He has also supported clients with both provincial and national level projects recognized for realizing measurable impact, innovation, and service excellence. Richard is a firm believer that truly transformative results arise when visionary leaders empower front-line teams to take ownership, innovate, and drive inspiring, strategic outcomes that resonate across organizations, sectors and time.

    Richard served for over 40 years in the British and Canadian armies as an Infantry Officer, with training from the Royal Military Academy Sandhurst and Canada’s Combat Training Centre. He’s qualified as a Paratrooper with 200+ jumps, is an All Arms Commando and a Military Ski Instructor, and is a veteran of counter-insurgency operations in Northern Ireland. His honours include the Canadian Forces Decoration, with two bars, and the General Service Medal – Northern Ireland.

    An avid outdoorsman, Richard particularly enjoys sea kayaking and mountaineering. Having summited peaks like Mt Kilimanjaro (19,000+ft) and Mt Rainier, his future goals include breaking the 20,000 ft mark. He is a proud father of two adolescent children and is deeply devoted to his long-time partner Shelly Berlin, as well as two spoiled Burmese housecats.