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Archive Posts for 2016

Blog Author:
Norma Glendinning
Streamliner. Booster. Trusted Advisor.
Meet Norma Glendinning, management consultant with Berlineaton and Continuous Improvement sage. She started her professional career at KPMG as a management consultant, helping organizations improve by providing a fresh perspective. Norma then joined the Office of the Auditor General where she enjoyed working with BC public sector organizations while conducting independent assessments of their programs.
Applying CI to Climbing Mt. Kilimanjaro: Stage 1 Observe
Having formed as a team and agreed upon a common goal – climbing Kilimanjaro in 2015 – Team Kili was now ready to move on to the first stage in the CI process,   Stage 1: Observe
The purpose of  Stage 1: Observe is to collect information on the current situation. It’s when we find out what's really going on out there. 
When we do CI, we typically talk to people at all levels within the organization about what's working well and what could be better. This important first step can be pretty enlightening. It can be comforting to discover that others share your viewpoint, but you might also find out that others have a completely different point of view –shocking!
For Kilimanjaro, Stage 1 is all about answering key questions:
  1. What's the best time of year to climb?
 2. What route should we take: the 6-day “Coca Cola” route, the 7-day “Whiskey” route, etc.?
 3. What guide company should we go with?
 4. What equipment, clothing and other supplies do we need?
 5. What vaccinations do we need?
 6. What, besides the climb, do we want to do once we get there? 
 7. What training should we do?
 8. Who should we talk to for advice?
Over the last few months, we’ve been researching and answering all of these questions and more. 
Now, we’re ready to move onto the next Stage: Stage 2: Focus , which I'll write about in my next blog. 
In the meantime, advice and comments are welcome!
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