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Ideas & Thoughts

30 Years of Trusted Service – A Founders Perspective

We’re 30 years old this year. Thinking back to where Shelly and I got started in 1996, in our garage,…

𝟭𝟬 𝗟𝗲𝘀𝘀𝗼𝗻𝘀 𝗼𝘃𝗲𝗿 𝟯𝟬 𝗬𝗲𝗮𝗿𝘀 – 𝗔 𝗙𝗼𝘂𝗻𝗱𝗲𝗿’𝘀 𝗣𝗲𝗿𝘀𝗽𝗲𝗰𝘁𝗶𝘃𝗲

On March 1, 2026, Berlineaton (Berlin, Eaton & Associates Ltd.) turned 30. Richard and I founded the firm together, and we still…

Leading Through Uncertainty: How to Guide Your Team Through Change with Confidence

As British Columbians prepare to vote on October 19th, public sector organizations are gearing up for possible changes in political…

Simplifying Municipal Development Processes: Our Learnings from Two Big Projects.

Recently, we helped two municipalities simplify their Development and Building Permit processes. Here are some things we learned. Few topics…

Continuous Improvement: Listening To, and Learning From, Our Clients

Practicing What We Preach… Berlineaton’s Continuous Improvement Practice surveyed our clients regarding our performance and how well our projects met…

Continuous Improvement a.k.a How a Numbers Geek Saved the World

The term Continuous Improvement (CI) is much used, and equally misunderstood. It’s become such a part of the fabric of…

The Road to Hell: Organizational dysfunction and how good intentions got us all into this mess

As a founding partner and lead consultant for Berlineaton, a 22 years successful management consulting firm based in Victoria BC,…

Video: Lessons Learned From Taking Continuous Improvement Virtual

Mackenzie Bruins Check out the video below to learn more about the keys to success when delivering Continuous Improvement virtually!

Video: Berlineaton’s Continuous Improvement Methodology

Tobias Mehra Check out the video below to learn more about Berlineaton’s tried and true Continuous Improvement Methodology.

Video: Beat COVID Process Frustrations with Continuous Improvement

Richard Eaton At Berlineaton, our Continuous Improvement (CI) services reduce turnaround times while improving quality, reducing frustration, and strengthening teams.…

COVID 19: No Time for Change Management? Try Rapid Cycle Improvement instead….

In the midst of the COVID 19 crisis many organizations are scrambling to adapt, quickly and effectively, to a host…

Six Things We Learned about Disaster Process Improvement… During a Huge Disaster

Richard Eaton “When it is dark enough, you can see the stars” Charles Beard As individuals, when we think of…

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The emphasis on Strategic Management was important to us, since we didn't want a plan that sat on the shelf after several months of strategic thinking. I found that Berlineaton didn't come to our organization with a preconception of what our strategic plan would look like, but they made an authentic effort to understand the people in our community and be in tune with its ethos, its goals and its people. They gained trust and confidence and continue to work with us on the implementation of our tactical plan.

Head of School in Victoria,

British Columbia
I have engaged Berlineaton over the years to support a few different initiatives. I have found they bring very strong skills and tools in the areas of strategic planning, change management, facilitation, problem solving, project management, engagement management and team building.

Associate Deputy Minister,

BC Government
Your efforts in guiding the robust planning process that has resulted in UCC’s Strategic Directions were quite simply extraordinary; your partnership was integral to any success achieved. Thank you. I hope you are as proud of the final product as we are.

Sam McKinney, Head of School,

Upper Canada College
Overall, I would highly recommend Berlineaton for anyone seeking superior results in the field of facilitated, team-based process improvement that blend a focus on more task focused business results with the team, and overall people, engagement required to promote higher levels of ownership and execution success.

Executive Director,

BC Government
Berlineaton helped me work through staffing changes and a significant workload immediately following the COVID-19 outbreak. Our coaching sessions were very much appreciated, and I was able to re-focus on the strategic goals of our organization, while still leading my team and day-to-day operations. Being able to improve my leadership competencies and navigate the last few months was invaluable to say the least.

Executive Director,

Not-for-Profit Organization in British Columbia