Online Learning

Understanding the Online Learning Experience — for Students, Parents and Teachers

In March 2020, COVID-19 disrupted all our lives in myriad ways — with the education of our children being particularly impacted. Having worked with Canadian independent schools for nearly 25 years, we watched and were impressed by how schools pivoted so quickly from delivering in-person to online education in a physically distanced world. Berlineaton surveyed a handful of schools to gain feedback about this experience and to create actionable insights to improve the experience of students, parents and teachers.

A Profound Experience

To support our independent school clients as they shifted from in-person to online learning in the wake of shutdowns due to COVID-19, Berlineaton’s Data & Insights team designed and administered a survey to three stakeholder groups: parents, students and faculty. Our reporting included analytics and benchmarking. Our objective? To help schools achieve success in this new form of delivery as quickly as possible. 

Practical Solutions

Berlineaton’s Online Learning Survey was designed as a pulse check — to gather quick, actionable insights about specific aspects of the online learning experience of students, parents and teachers, including:

  • Demographics: To gather data about grade-level, the current household situation and technology
  • Communication: To gather feedback about how well the school has been communicating with students, families and teachers
  • Online Learning Experience: To gather feedback about student engagement, submission of homework, and access to information, teachers and additional supports (including wellbeing support). 
  • Community: To seek feedback about the school’s approach to online learning platform and ability to maintain a community feel
  • Open-ended Feedback: To gather data about what has gone well and what needs improvement or additional support

Bolder Futures

The survey findings helped participating schools to respond, in virtually real-time, to important community feedback and make appropriate adjustments to their online learning offerings in the spring and to plan for the start of the next year.

Related services

Start the Conversation

Are you looking to set a new, bold direction, equip your teams and leaders with new skills, or make your organization stronger?

  • Berlineaton helped me work through staffing changes and a significant workload immediately following the COVID-19 outbreak. Our coaching sessions were very much appreciated, and I was able to re-focus on the strategic goals of our organization, while still leading my team and day-to-day operations. Being able to improve my leadership competencies and navigate the last few months was invaluable to say the least.

    Executive Director,

    Not-for-Profit Organization in British Columbia

  • The emphasis on Strategic Management was important to us, since we didn't want a plan that sat on the shelf after several months of strategic thinking. I found that Berlineaton didn't come to our organization with a preconception of what our strategic plan would look like, but they made an authentic effort to understand the people in our community and be in tune with its ethos, its goals and its people. They gained trust and confidence and continue to work with us on the implementation of our tactical plan.

    Head of School in Victoria,

    British Columbia

  • I’ve worked with the Berlineaton team on a number of strategic initiatives for Vancity. Berlineaton has been a great collaborator in the design, development and launch of an innovation network designed to accelerate our transformation. My standards have always been high and they have never disappointed in their ability to deliver.

    Lori Block, Former Vice President,


  • I have worked with Berlineaton since 1999. In that time, I have found the Berlineaton team to be highly-skilled facilitators who consistently create the atmosphere and structure necessary to effectively manage and deliver complex projects. Their Strategy, CI, and People Development methodologies work well in any scenario in which I have seen them applied. Moreover, they create an environment that allows for a tremendous amount of creative, engaging, high-quality work to be completed within very short timelines, and with high levels of staff ownership and support.

    Martin Foy, Regional Director,

    Alberta Ministry of Environment and Sustainable Resource Development

  • The Berlineaton team has a deep knowledge of strategy and change management. They are engaging, whip smart, and empower leaders and organizations to do the work required to create compelling visions and missions and most importantly how to implement and live the goals and priorities.

    Michelle Koski, Executive Director,

    BC Investment Agriculture Foundation

  • Your efforts in guiding the robust planning process that has resulted in UCC’s Strategic Directions were quite simply extraordinary; your partnership was integral to any success achieved. Thank you. I hope you are as proud of the final product as we are.

    Sam McKinney, Head of School,

    Upper Canada College

    Please confirm you are a person.

    Shelly Berlin

    Strategist, Confidante, Entrepreneur.

    Shelly is a co-founding partner of Berlineaton and has over 25 years’ experience in management consulting in strategy, process improvement and leader development.  

    She’s worked extensively with public and private sector organizations, and she is a professional facilitator, expert in the design, development, and execution of strategy. She is a certified executive coach and a Fellow of the Canadian Association of Management Consultants. 

    Shelly’s passion is to help leaders and their organizations achieve extraordinary success through bold thinking, courageous risk taking and disciplined action planning. Dark chocolate helps too.

    Ashka Wirk

    BSc, MBA, CMC, ACC
    Architect, Builder, Crystal Gazer.

    Ashka is a certified management consultant and executive coach, specializing in board-governed organizations in the education, health care and technology sectors.  

    She is an expert in using qualitative and quantitative data to guide the development of strategy, and then developing tactics and measurement systems that help ensure an effective execution.  

    Ashka’s passion is to lead disciplined, engaging and evidence-based projects that improve organizational effectiveness. To do this, she draws on her extensive and varied background in the fields of science and business. When Ashka’s not with her two school-aged children, you can find her in her gym or garden!

    Ashka is an Associate of Berlineaton’s.

    Tobias Mehra

    BA, MSc, MIB, CMC
    Problem Solver, Ear-Lender, Globetrotter.

    Tobias is an Engagement Lead. He joined the firm in early 2019. He draws on his various academic and professional experiences in business strategy, market research and corporate sustainability to provide simple and elegant data-driven solutions. 

    Tobias discovered his passion for working with people from a diverse set of backgrounds and enjoys helping organizations confront complex challenges with simple data-powered solutions. 

    Originally hailing from Austria, he moved to Victoria in 2018. Tobias loves exploring the outdoors and loves Vancouver Island as much as he loves Austria. His newest love, though, is his daughter, born at the beginning of the Covid-19 pandemic.

    Mackenzie Farrell

    BSC, MMgmt
    Collaborator, Community Builder, Go-Getter.

    Mackenzie is a Senior Consultant for Berlineaton and brings curiosity, attention to detail, and a strong interpersonal focus to all aspects of her work. She works across all practice areas to help leaders build stronger more effective organizations.

    Her passion lies in helping organizations imagine and build visionary futures for themselves through an engagement and people-centric approach on growth and improvement.

    Outside of the office, she can be found taking advantage of all the world-class access to nature that the West Coast of Canada has to offer, including her favourite past times, skiing, surfing, and hiking with her dog Molson.