"Together, we can do even better."
Norma Glendinning MBA CMC
Streamliner. Booster. Trusted Advisor.
Profile Interview Video Blog
Meet Norma Glendinning, management consultant and continuous improvement sage. She started her professional career at KPMG as a management consultant, helping organizations improve by providing a fresh perspective. Norma went on to join the Office of the Auditor General where she enjoyed working with BC public sector organizations while conducting performance audits of their programs. 

Norma thrives on working with leaders who are driven to continuously improve their organization’s performance. In her spare time, Norma loves running and has run seven marathons in North America including her crowning achievement, the 2007 Boston Marathon. 

Q and A with Norma Glendinning

Q. When you bump into someone from high school, how do you explain what you do in your work at Berlineaton?
 
I tell them that I help people streamline their processes – helping them get rid of frustrating inefficiencies. If their eyes don’t glaze over, I go on to explain that I do this by getting all of the right people in the room together and helping them identify and solve their biggest and most annoying problems.

Q. What does it mean to “be bold” in a workplace?

Being willing to ask 'stupid questions' and voice outrageous ideas—being willing to take the more difficult path, knowing that the reward will be worth it, or not, but it doesn't matter because it’s just what you have to do.        
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Q and A with Norma

Q. When you bump into someone from high school, how do you explain what you do in your work at Berlineaton?
 
I tell them that I help people streamline their processes – helping them get rid of frustrating inefficiencies. If their eyes don’t glaze over, I go on to explain that I do this by getting all of the right people in the room together and helping them identify and solve their biggest and most annoying problems.

Q. What does it mean to “be bold” in a workplace?

Being willing to ask 'stupid questions' and voice outrageous ideas— being willing to take the more difficult path, knowing that the reward will be worth it, or not, but it doesn't matter because it’s just what you have to do.

Q. As a child, what did you 'want to be' when you grew up?
 
I wanted to be a veterinarian, given that we had a dog kennel of more than 20 dogs:  Newfoundlands, Old English Sheepdogs, Corgis, and even a Lhasa-Apsa. My mom thought it would be great to have a vet in the family.

I also wanted to be a teacher because I thought it would be fun to tell other people what to do. I was the youngest of six so there you go.
  
Q. Why did you join Berlineaton?

I loved working with James Bretzlaff when I engaged Berlineaton to facilitate a continuous improvement project at the Auditor General’s office. I shared his passion for working alongside leaders to help them continuously improve the effectiveness of their organizations. When I decided to return to management consulting, I called James. Berlineaton was the only company I was interested in joining.

Q. What is the scariest thing you’ve ever done?  
 
I don’t know if it was the scariest thing but one of the scariest things I've done professionally was my very first public presentation to an audience of over 100 well-educated public servants on the topic of accountability.

It was my first presentation to a large group and my first experience with a microphone. I didn't really know my subject matter and the microphone didn't work.

I was terrified. I did it because I thought the experience would be good for me.

It wasn't. I should never have agreed to do it.

Would I do it again? No!

Would I speak to a large group of highly educated public servants again?

Absolutely, and I have done so countless times, but now I know my stuff. This is better for everyone, especially those who pay to listen to me.

Q. Rock concert, jazz festival, school play, or something entirely different?

Fringe festival play… I love the Fringe.
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