Blog Author:
Norma Glendinning
Streamliner. Booster. Trusted Advisor.
Norma Glendinning is a senior consultant with Berlineaton, a Victoria, BC owned and operated management consulting firm that specializes in continuous improvement, Lean, performance auditing, strategy development & execution, and leader development. Norma previously led public sector audits for the Office of the Auditor General of BC for 13 years, including serving as Assistant Auditor General.
Berlineaton Co-Presents at the Victoria CPA Conference
Senior Consultant Norma Glendinning, and Barbara Vanderlinden from View Consulting shared their insights about how to provide greater value to colleagues and clients during a co-presentation at the Victoria CPA Conference in June. 

57 Greater Victoria area accountants from both public and private practice participated in this presentation titled “Value-Focused Interactions: Three Steps for Outstanding Outcomes.” This interactive and engaging session included a simple three-step process to help professionals deliver exceptional value throughout a client engagement: 

1.Conceptualize:Engage the client effectively a to ensure the right work is being done; 

2.Connect:Check in and collaborate throughout; and, 

3.Conclude:  End the engagement with a purpose, enabling the client to continue on their own. 

For more information about this process, click here to download Norma and Barbara’s presentation. 
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