We're in the Home Stretch of Our Continuous Improvement Beta Testing
“Continuous improvement is better than delayed perfection.” Mark Twain
In April 2016 we at Berlineaton launched a project as part of our 20th anniversary celebration: the Continuous Improvement Beta Testing Journey. To test our newly redesigned CI methodology, we started offering free two-hour CI Beta Sessions to our clients. The sessions are simple, fast and experiential. We facilitate a team through a self-assessment that requires them to answer 27 questions to determine how effective their organization is based on the three areas of effectiveness:
Direction.The vision, goals, strategies, and tactics are the fuel that helps propel an organization toward its purpose. Direction gives meaning to action and creates the shortest distance between two points.
Process. Daily tasks and deliverables yield their best results when processes are clear and strong, and aligned with organizational objectives. Processes facilitate the alignment of action with direction.
People are behind the wheel. People have the skills, capacity, and impetus to translate strategic intent into reality. Ultimately, people and the culture they create drive an organization towards its chosen future.
So far we’ve delivered 18 sessions with over 160 participants from both the public and private sectors. Results to date have been encouraging: 85% satisfaction overall and 93% said that they would recommend the session to others, and here are a few things we’ve noticed so far:
- On average, organizational effectiveness was rated at 60%, suggesting a 40% gap between target and actual performance
Most people are least satisfied with the dimensions of ‘Direction’ and ‘Process’, in that order
‘People’ seems to be faring better, but some comments we’ve heard suggest that’s because it’s a tricky subject to discuss in a room full of colleagues, so may be rated artificially higher as a result
Some of the biggest wins for people has been the opportunity to have an open and authentic discussion about how things are going, with the assistance of an independent facilitator and using an objective set of effectiveness criteria as a ’handrail’
Most participants said that they wished they had more than 2 hours to spend on this subject
The organizations that are most satisfied with the session seem to be those that work together more regularly and are more cohesive, and whose organizational effectiveness issues are more urgent
We continue to feel impressed, but not surprised, with how much can be accomplished in just a couple of hours. Amazing things happen when you get the right people in the room together and harness their knowledge and passion toward strengthening their organizations!
Two more to go!
Our goal is to deliver 20 sessions. We have 2 spaces left! Please contact Richard Eaton or Norma Glendinning at 250-472-3767 if you think your organization might benefit from one of these sessions.