Organizational Effectiveness
Organizations that are effective have clear direction, efficient processes, and strong leaders.
Direction, People and Process are at the core of our work and have guided the development of our other methodologies.
-
Direction
Vision, values, goals, strategies, and tactics propel an organization to fulfill its purpose. Direction gives meaning to action and translates activity into progress.
-
Process
Day-to-day tasks and deliverables yield their best results when processes are clear and strong, and aligned with organizational objectives. Effective processes turn direction into action.
-
People
People have the skills, capability and desire to translate intent into reality. People and the culture they create drive the future of an organization.
Continuous Improvement
Improving day-to-day processes with new ways of working together.
Efficient and effective processes help achieve better results and higher performing teams. Our approach is collaborative and leverages collective expertise and engagement to solve tough process-related problems.
-
Observe
Take a step back to observe. Find out what is really going on by focusing on what is working well, what opportunities exist to improve, satisfaction with current processes and team strengths.
-
Focus
Focus on the highest impact process improvement opportunities, identify objectives, and form a Design Team to tackle the redesign.
-
Redesign
Imagine what the future could be by mapping the current process, identifying opportunities for improvement and redesigning the new process.
-
Execute
Analyze and understand what is changing, what is staying the same and what it will take to get there. Develop a plan to manage the transition from the people, content and process points of view.
-
Sustain
Determine how to make the improvements ‘stick’ by considering who needs to be empowered. Carefully monitor and support execution. Ongoing commitment will create a culture of continuous improvement.
Executive Coaching
Helping exceptional leaders through reflection, insights and action.
In today’s complex world, leaders need to be focused, adaptable and continually learning to create sustained success. Our approach to developing leaders starts with a strong fit between a coach and client, creates insights towards specific goals and sets the stage for long-term growth.
-
Relate
A good, trusting ‘fit’ between the coach, the leader and the organization.
-
Agree
A formal Coaching Agreement that specifies the terms of the relationship, including confidentiality.
-
Assess
Assessment tools that are used to establish baseline information about the leader.
-
Aim
The goals of the coaching engagement, including how to measure progress.
-
Advance
Progress towards goals through action-focussed coaching sessions that strengthen the leader’s current and future leadership capacity.
-
Sustain
A co-developed “next steps” plan that is a catalyst for the leader’s long-term growth and development.
Research
Seeing and using data in innovative ways.
There is no shortage of data in our world, but there is a shortage of good, concise information for decision making. We use data to create insights that inform decisions and formulate action. Our approach is to understand the questions our clients are asking, determine how best to get to the answers, conduct our data gathering and analysis, and present results in easy-to-use formats.
-
Define
Identify the core questions to be answered.
-
Create
Determine the survey methodology that will best and most efficiently seek answers to the core questions.
-
Analyze
Conduct statistical analysis, benchmarking, etc. to understand what the data is saying.
-
Synthesize
Prepare reports and dashboards that convey meaning.
-
Communicate
Display results in easy-to-understand, digestible ways.
-
Activate
Create action for improvement.
Strategy
Helping leaders set a bold course with an aspirational vision, unique purpose, non-negotiable values and well-executed strategies.
A strong, clearly defined, widely shared strategic plan has the potential to lead an organization towards imaginable success. Our approach involves stakeholders and other constituents and helps leaders set direction as we guide them through our inclusive, collaborative process.
-
Scan
Scan external and internal environments. Identify what current realities could affect future opportunities and summarize the strategic issues that must be confronted.
-
Articulate
Articulate the organization’s vision, mission and values. Describe in a precisely meaningful way the preferred future, the unique purpose and the beliefs that drive behaviours for the organization as a whole.
-
Define
Define the specific goals and priorities necessary to achieve the vision and fulfill the mission.
-
Align
Align the specific actions, accountabilities and resources required to achieve the strategic priorities.
-
Execute
Execute in a planned way that meaningfully brings the strategic plan to life.
-
Monitor
Monitor progress through appropriate measuring and reporting tools, course correct where required and celebrate success.
Facilitation
The key to a good meeting is good design and effective facilitation.
The word facilitation is derived from the Latin word, “facilis”, which means “to render less difficult” or “to make easy”. Facilitation is about creating a structure and environment that makes it easy for people to collaborate and problem solve.
-
Clarify Objectives
Understand the objectives and gain clarity about desired outcomes.
-
Understand Your Audience
Understand who will be attending in relationship to the context and expected outcomes.
-
Design Agenda
Determine flow, activities, tempo and content that will achieve the objectives.
-
Deliver
Deliver the agenda, making adjustments as required.
-
Debrief
Evaluate and debrief what worked, what was tricky and what to do differently.
-
Improve
Integrate learnings.
Coaching Model
-
Vision
Dream. Set your goals, aspirations, and intentions. Define your “why” and the specific purpose of your performance journey. Formalize and confirm your vision of the future.
-
Plan
Prepare. Get organized and develop plan, steps and routine that will get you to your goal. Develop a plan of action with specific targets that will see you achieve your goal.
-
Network
Build. Cultivate the relationships and community you would require to support you in your achievement journey. Seek out mentors, peers, and other accomplished individuals. Surround yourself with a network of shared purpose.
-
Execute
Do the work. Ensure that you are doing the work including that behind the scenes. Be open to feedback. Do not be afraid to experiment and fail. Execute your plan of action.
-
Balance
Prioritize yourself. Ensure that you are taking time for your mental health. Take time to reset and prioritize other life goals. Ensure you achieve balance with other aspects of your life. Reflect on and adapt your path as needed.
-
Grow
Achieve. The road to success is never a straight path. The object is to be better than you were yesterday. Ensure that there is evidence for growth and achievement and discuss how you can self-sustain this cycle independent on your coach.